Training Terms & Conditions

Once we have processed your booking, we will send you a confirmation email with an electronic invoice. Your training is guaranteed once payment has been received.

Payment is due at the point of purchase. Our account details are specified in the invoice

We will make every effort to accommodate special requirements that have been notified in
advance in writing.

Training handouts and other materials will be issued via email approximately one – two weeks prior to the training session. We do not print handouts or other training materials.┬áIf you have not received these five working days prior to the training course please call 0191 5218655

There is no charge for transferring your booking to an alternative date provided you notify us in writing up to 28 days before the start and there is availability. However, a transfer fee of 20% of the course fee will be payable if the notice received is less than 28 days before the date of the training.

No refund will be made in the event of a transfer. No more than one transfer will be allowed.
Requests to transfer must be made in writing and can be sent by email to

Mileage will be charged at a rate of 45p per mile or the standard rate train fare or a combination of the two covering travel to the mainline train station plus car parking and train fare. Mileage will be calculated using the fastest option.

Accommodation will not normally be necessary when the training venue is less than a 2 hour journey from the trainer’s location. If accommodation is necessary this will be a budget hotel. Accommodation will also need to include breakfast.

If you notify us in writing (via email or letter) up to 28 days before the date of the training, you will receive a full refund less an administration fee of 20% of the course fee. If you withdraw within the 28 day period the full fee will remain payable. We will accept substitute attendees. Names and details of substitutions should be received by us in writing at least 48 hours prior to the date of training.

If you fail to attend the course on which you are booked without giving prior notice we will be unable to refund the course fees or offer a transfer.

Where exceptional circumstances dictate, we reserve the right to alter published programmes, trainers, fees or venues without prior notice. In the event of a course being cancelled, a refund of the course fee will be made but no compensation will be paid for any additional costs incurred.

Our face to face training is devised specifically for parents and those who are supporting, representing or advising parents. It is not appropriate for those such as local authority staff who may be responding to the rights of a parent or young person. Please ensure that those attending the course are not local authority staff such as SEND team officers or Social Care teams unless the training has been commissioned from our range of training packages specifically created for local authorities.

These Training Terms & Conditions were last updated on 16.01.2019